With this configured, it is now possible to start using Zadarma's telephone services from Bitrix24, simply by clicking the icon with the telephone symbol that will appear in the CRM interface next to each contact. call from Bitrix24 The pop-up windows will also be active with all the data of the person making the call, which will also always reach the responsible employee if they are associated with a specific person in charge and the recordings of the calls will be automatically saved in the client's file, in addition to be able to access the statistics of these conversations.
With all of this going, the last thing to turn on and take advantage of is creating a callback widget in Bitrix24 . This allows us to place an interactive element on the web page from which customers can leave their contact number for an agent to return the call from the CRM itself, and in this way, not lose any mobile number list business opportunity or contact with users. .P PBX, what is it and how is it different from a virtual PBX? 9.12.2019 IP switchboard Although in reality the use of telephone switchboards has been simplified, cheaper and universalized thanks to the Internet, it is likely that someone who has just landed in this their company, has come across both the name IP Switchboard as Virtual Switchboard.
There are not a few who confuse one with the other, so next we are going to see the difference between them. An IP switchboard, also called IP-PBX (IP-Private Branch Exchange) or local IP switchboard, is a telephone switchboard, that is, a piece of equipment that allows company calls to be managed and access lines to the public network to be shared between multiple users. However, it has the particularity that it uses the data infrastructure (LAN and WAN) of the company to carry out its functions.